Refund & Cancellation Policy

1. One-off projects (50/50 model)

Before work starts: the Client may cancel within seven (7) days of Order acceptance. The 50% upfront payment is refunded, less documented work already performed at the hourly rate of 1 200 SEK/h and any third-party costs already committed (hosting, licenses, stock assets, ad spend).

After work has started: the upfront 50% is non-refundable, as it covers planning, resource allocation and initiated work. If the Client cancels mid-project, only the 50% balance for undelivered work is waived. Partially completed deliverables are handed over "as is" upon written request.

On delivery: the final 50% is invoiced upon delivery as set out in the Delivery Policy. No refunds are given after acceptance, whether expressly or by the seven-day silence rule under the Delivery Policy.

2. Subscription services (SEO, maintenance, Ads management)

Subscriptions are billed monthly in advance.

Cancellation requires one (1) calendar month written notice, sent by email to [email protected]. The notice period starts on the first day of the month following the notice. Both the current month and the following month are payable in full; service continues during the notice period.

No partial refunds are issued for unused days within an already-paid month.

Third-party media spend (Google Ads, Meta Ads) is paid by the Client directly to the platform or reimbursed at cost, and is not refundable by SynligWebb.

3. Printed goods (Trycksaker)

Custom-printed materials are made-to-order and are non-refundable, unless they are defective or do not match the proof approved by the Client.

Defects must be reported in writing within seven (7) days of receipt. The Provider, at its choice, will reprint the affected items or refund their price.

4. Refund processing

Approved refunds are paid to the original Wise account or bank account used for the original payment, within fourteen (14) business days of approval, in the original currency.

5. Disputes

Any dispute is first raised in writing at [email protected]. Unresolved disputes are settled in accordance with the Terms & Conditions: Swedish law, Stockholm District Court (Stockholms tingsrätt).

6. Contact

Bohdan Yavorskyi, sole trader t/a SynligWebb. Email: [email protected]. Phone: +46 73 923 25 21.